Your Satisfaction is Our Priority at Urban Pet Play

Unsatisfied with Your Purchase?

We understand that not every purchase goes as planned. Whether it’s the wrong size, colour, or simply not what you expected, navigating refunds and returns can often feel overwhelming. The last thing you want is to be stuck with an item that doesn’t meet your needs.

The Stress of Complex Return Processes

Imagine the frustration of dealing with complicated return policies and hidden costs. You might spend hours figuring out how to return an item, only to face unexpected charges or lengthy waiting times for your refund. This can lead to unnecessary stress and dissatisfaction with your shopping experience.

Hassle-Free Returns & Refunds at Urban Pet Play

At Urban Pet Play, we’ve streamlined our refund and return process, making it as straightforward as possible. For orders under £10, simply ensure your items are unopened and unused — it’s that easy! For orders over £10, the same rules apply. While you’ll need to cover the return shipping costs, our friendly team is here to guide you every step of the way.

Your Rights Matter

Enjoy a 14-day cooling-off period in line with UK law — ensuring you’re protected even after your purchase. Rest assured, statutory rights remain unaffected. We believe in transparency and fairness because we want you to shop confidently.

Why Choose Us?

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• Simplicity: An easy-to-follow process for refunds and returns so you can focus on what matters most.
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• Quick Support: Our dedicated team is here to assist you swiftly should any issues arise.
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• No Hidden Surprises: Clearly outlined terms mean no unexpected fees or confusing policies.

Your Satisfaction Guaranteed!

Dive into worry-free shopping with Urban Pet Play — where customer satisfaction isn’t just a promise; it’s our commitment! Discover our transparent policies today and shop confidently